notes：The page data is the internal test results of the company，For reference only！ Dear customer，Thank you for your support and recognition，In order to provide you with more satisfactory service, pleasenotesMeaning the following： 1. Regular goods and accessories are in the same link，Please place an order as required. 2.When the same master chart is used for the general commodity master chart，Please pressSKUText based。 3.Due to the special needs of some commodities，In commodity color.Price.Product explanation will be inserted in the ruler，If you have any questions about the goods，Please contact customer service for confirmation。 4.To understand the product properties, please read the product details page in detail，If you don't understand, you can communicate with customer service for confirmation。So as not to cause unnecessary misunderstanding。 5.Some of the goods in our store belong to large items and are distributed by logistics，Additional freight is required。 6.When the product is on the shelf, it will be damaged due to unknown reasonsPriceA situation that does not correspond to a commodity，Before placing an orderPlease contact customer service for confirmation。We have the right to place an order without permission。！！！ 7.Customized products do not support return and exchange for seven days without reason，Please double check whether your customized information is correct。ECVV.AE guarantees free returns and replacements service if you are not 100% satisfied with our products. Kindly return the purchase for a refund up to seven (7) days from the date of the order delivered. If you have any problem with the item please feel free to contact us immediately at +971 4 548 9019.
Returns Process.
Please contact us if you want to return an item. Return without prior discussion and authorization will not be accepted.
When returning a product, please do the following:
- Please email service@ecvv.ae. we will keep you updated by email.
- Please put a form inside your returned package with: the reason for return, the purchase date, the original invoice number, and the item number for the product.
- Proof of purchase from ECVV.AE is required for all returns.
- Ship the package to the designated address, the address will be provided by email after your return application is submitted.
- Please prepay shipping – ECVV.AE does not accept Cash on Delivery (C.O.D.s).
Request For The Returned Items.
- Items received unused (without the smell of perfume), unwashed, not in damaged or worn condition (only when the items are defective or damaged upon receipt).
- Items received in original packaging and would not make any influence for second-sale.
Non-returnable items.
- Custom items or designated sourced products
- Emergency response items
- Items Marked "Non-cancellable: and/or "Non-Returnable"
- Product is slightly used or altered
- Product is damaged due to misuse/overuse
Return and Refund Process
Once your return is received and inspected by the fulfillment centers (usually within 3-5 working days of receipt), your refund will be processed and a credit will be automatically applied to your original method of payment within 15 working days.
ECVV Cancellation Instructions.
Due to the speed we fulfill your requests, we are unable to cancel orders for immediate shipment. If your order is backordered or not shipping for two or more business days, please feel free to contact us immediately at our Support Center: +971 4 548 9019 and we will do everything we can to accommodate your request.
Replacements
You can replace an item if your replacement meets certain criteria.
- Shipped to a delivery address within United Arab Emirates
- Shipped and sold by ECVV.AE
- Not an Add-On item
- Not marked as a gift
- Wasn't purchased with a promotion (except for free shipping promotions).
Note: In most cases, you are required to return the original item received for a Replacement. You'll need to return the original item with the guide of ECVV.AE Support Center to avoid being charged for both the original and replaced items.
